Privacy policy

Before you grant your consent for the processing of your personal information or provide us with your personal details through any form on our website, we kindly request you to thoroughly review this privacy policy. This ensures that we have full assurance of your complete comprehension of the terms governing our collaboration.
This privacy policy pertains to your utilization of the services as defined in our terms and conditions.
This privacy policy elucidates the circumstances, where, and reasons for processing personal data of individuals who use the website. It delineates the manner in which we utilize this data, the prerequisites under which we may divulge it to others, your entitlements concerning your personal data, and the measures we employ to safeguard it

INTERPRETATION OF THE TERMS
 

• Personal Data: This term encompasses any information that pertains to you and, either alone or when combined with other data, permits an entity collecting and handling such information to identify you as an individual.
• Processing of Personal Data: This phrase refers to any activity involving your personal data, whether performed manually or through automated means. It includes actions such as collecting, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, disclosing through transmission, sharing, or making available, aligning or combining, restricting, erasing, or deleting.
• Data Subject: A "Data subject" signifies any natural person who is identified or identifiable and whose personal data is subject to processing by the controller responsible for the processing. In the context of this policy, it specifically pertains to you as a customer of the website.
• Consent of the Data Subject/User: "Consent of the data subject/user" denotes any voluntary, explicit, informed, and unequivocal expression of the wishes of the data subject/user. This expression can be conveyed through a statement or by a clear affirmative action, demonstrating the individual's agreement to the processing of personal data related to them.
• Website: The term "Website" encompasses both the mobile website and mobile application owned and operated by EssayCore Inc, which is incorporated under the laws of KE.
  
  Some other terms like customer, expert, company, etc., are defined in our terms and conditions.

GENERAL

Each time you access our website, we gather log data and place cookies on your device to monitor your interactions on the platform. It's important to note that while you can choose to opt-out of certain cookies, some are essential for the website's proper functionality and cannot be disabled.
When you register as a customer, we may collect and process cookie identifiers and data that you provide during registration. This includes details like your first name, last name, email address, phone number, social network ID (if linked through Facebook or Google), time zone, IP address, and the type of device you're using.
For experts, in addition to the aforementioned information, we may also collect and process additional data you provide, such as your zip code, gender, year of birth, city of residence, and educational background.
It's important to highlight that we only process your personal data when we have a lawful basis to do so, in accordance with applicable data protection regulations.

DATA WE COLLECT: SCOPE
The company collects from you only the following information and only for the stated the below purposes:
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Account for customer
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Our company collects and processes personal data that you provide when registering and modifying settings in your account. When you use our website for the first time, you must accept our terms and conditions along with other essential policies (including the privacy policy and refund policy) during the registration process, and consent to the processing of your personal data by our company. To grant this consent, you are required to confirm the following declaration by clicking the "ACCEPT" button below (if you choose not to provide consent, please click "REJECT"; please note that using the website will not be possible without consent):
"I understand and agree to the Terms and Conditions, which include the Privacy Policy and Refund Policy."
During registration, you are obligated to provide the following necessary information: your email and password. Additional information such as your first name, last name, phone number, date of birth, and links to social media accounts is optional. You have the freedom to edit your account at any time, including adding this additional information. However, please be aware that providing this additional information is not mandatory for registration; it is entirely your choice.
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We are not responsible for any consequences caused by sharing your personal information with the experts.
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Account for Experts

Our company collects and processes personal data provided by experts during the registration process on our website. This includes, but is not limited to, their email, password, passport details (including scanned copies), CV, educational documents, payment information, and in certain cases, billing addresses.

Order Details

We collect and process the details of your orders, encompassing all the information you provide when completing the order form. This extends to the information exchanged with experts via our messaging system and the assignment instructions.

Posting of Information

We process personal data that you voluntarily submit on our website, which may include surveys you complete or feedback you provide. This also encompasses information shared during communication with our customer support team for inquiries or issue resolution.

Additionally, the company may process information, including content and messages, posted by you on or through our website, which may include personally identifiable information. By doing so, you acknowledge that any information you share through our services will be accessible to the website and to the experts. Furthermore, you understand that certain parts of your content cannot be deleted, as they may be linked to services received by you and used by the experts. Unless you opt-out, we retain this information as necessary for dispute resolution, customer support, and problem-solving in accordance with applicable laws.

Service Use, Cookies, and Similar Technologies

During your use of our services, we monitor and analyze web traffic and track your interactions. This may include information such as your IP address, proxy server, operating system, web browser, mobile carrier, and location based on phone settings. It aids in market research and improving the quality of our services. Additionally, we employ cookies to understand and remember your preferences for future visits.

All customers can choose to receive browser notifications each time a cookie file is sent and can disable cookies through browser settings. Please be aware that disabling cookies may affect or limit certain features and functions on our website. You will still be able to place orders regardless of cookie policy settings.

Billing Information

When you make payments on our website, you provide us with payment and other related information. It's important to note that we do not collect, process, or store your payment card details or other payment-related information on our website. We transmit this information to third-party payment providers. However, for tax and financial reporting purposes, we retain only limited information, including the customer's first and last name, the last four digits of the card, the transaction number, and, in some cases, mobile phone numbers for a specific period.

Sensitive Data

Unless you explicitly consent, we do not process sensitive data.

Social Network Pages
We maintain official company pages on social networks like Facebook. When you interact with our social network pages, such as subscribing, leaving comments, or liking posts, we may analyze this data to assess our effectiveness and conduct social media marketing analysis in our legitimate interests.

Information Required for Tax Documentation Submission

To comply with relevant tax and accounting regulations, we may need to submit various tax documents containing your personal data. For this purpose, we may process your personal data, including but not limited to your full name, country of citizenship, permanent residence address, mailing address, date of birth, personal. taxpayer identification number, or foreign tax identifying number.

DATA WE COLLECT: PURPOSES

Processing of Personal Data for Various Purposes
We process your personal data for the following purposes:

1. Provision of Services:

We use your personal data to grant access to our services and fulfill our obligations under the terms and conditions for service provision.

Your personal data, provided during registration, helps experts locate your account or profile to provide you with services.

2. Payment Services:

To use our services, you must provide payment details (e.g., credit card information) and billing information through our third-party payment providers, who process your data securely. Refer to our refund policy for more details.

Payment card transaction data may be used to confirm transactions and eligibility for promotional offers.

3. Communications:

We may contact you via email and other means for service-related purposes, such as security notices, announcements, website updates, and communication with experts.

Your contact data may also be used for feedback collection and research to enhance the user experience and for internal purposes like feature development, marketing, and support updates.

You can opt-out of these communications, excluding legal notices or changes to user settings on the website.

4. Marketing and Promotion:

We process your data to analyze, personalize, and improve our marketing efforts.

We may send you direct marketing emails and special offers, with the option to opt-out.

5. Analytics and Development:

Personal data, including registration information, web traffic, cookies, and usage data, is analyzed to understand customer engagement, satisfaction, and to improve services.

Polls and surveys may be conducted for user feedback.

Customer data and cookies may be used for serving relevant advertising based on past use of our services.

6. Support:

Data, including communications, may be used to resolve disputes, monitor user behavior, and address complaints or requests.

7. Compliance with Legal Requirements:

Payment data is processed to comply with financial and accounting laws.

Data may be processed in response to legal requests and to exercise, defend, or establish legal rights.

8. Fraud Prevention:

We monitor certain information, like log and payment data, to prevent fraudulent activities on the website.

9. Changes:

If we change the purposes of processing, we will notify you and seek your consent if necessary.

Failure to provide requested personal data may limit access to certain website functions.

10. Archival Purposes: - Information may be archived for legal purposes, such as proof of events in legal claims.

11. Responding to Contact Initiated by You: - Your contact information, provided when contacting us, is used for our response.

12. Combating Inappropriate Behavior and Promoting Safety: - We review website operation and usage data to verify customers and accounts, enhance security, and combat inappropriate behavior, spam, or fraud. - Ensuring the website's safe and appropriate use is a legitimate interest.

13. Aggregate/De-Identify/Anonymize Data: - We may aggregate, de-identify, or anonymize collected information for various purposes, including research and marketing, and may share such data with third parties.

These purposes serve to personalize website use, provide high-quality services, ensure payment processing, maintain communications, enhance marketing practices, and improve the overall user experience.

WHAT ARE THE LEGAL BASES FOR DATA PROCESSING?

Legal Bases for Processing Your Personal Data
We process your personal data based on various legal bases, depending on the circumstances:

Consent:
We process data when you have given your consent.

Necessary for Service Provision:
Processing is necessary to provide our services as per our terms and conditions.

Legitimate Interests: We process data for our legitimate interests, including:

Compliance with financial and accounting legislation.

Analyzing website traffic and financial performance.

Promotion through social media networks, media outlets, and affiliates.

Fraud prevention and data protection.

Verification of experts.

Compliance with Applicable Legislation: Data may be processed to comply with relevant laws.

Vital Interests or Public Task:
In exceptional cases, processing may be done to protect vital interests or for public interest tasks or official authority.

In all cases, we will notify you of the legal basis for processing and relevant details before processing your personal data, unless we are unable to do so due to legal obligations.

Sharing Your Personal Data

We do not share, sell, or transfer your personal information to outside parties. However, we may share your data with the following parties:

Subcontractors: We engage subcontractors to help process personal data, subject to contracts and our instructions.

Advertisers, Advertising Agencies, and Intermediaries: Based on online identifiers (if containing personal data), they assist in selecting ad content.

Payment Intermediaries: Payment data may be provided to our payment intermediaries.

Legal Compliance and Protection: We may disclose data as required by law, to enforce agreements, respond to claims, protect rights and safety, and prevent fraud and spam.

By providing your personal data and checking the respective box, you agree to such processing and transfer for the purposes mentioned in this privacy policy.

Data Retention Periods

We retain your personal data for varying periods depending on the purpose:

For service performance, data is kept as long as you have a user account. Deleted or anonymized upon account deletion or violation of terms.

Legitimate interests: Until you object or when data is no longer relevant for the purpose.

Legal requirements: In line with applicable laws.

Based on consent: Until consent withdrawal or fulfillment of the purpose.

We strive to minimize retention and only keep data as required by law or for legitimate purposes.

Your Rights as a Data Subject

As a data subject, you have the following rights regarding your personal data processed by the company:

• Right of Confirmation: You can confirm if your personal data is being processed.
• Right of Access: You can access the personal data the company processes about you.
• Right to Rectification: You can request correction of incomplete or inaccurate personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, unless required by law. You can do this by contacting us via email, specifying the data you want to delete and the reason.
• Right of Restriction of Processing: You can restrict the processing of your personal data if it's inaccurate or if there are other legitimate reasons.
• Right to Data Portability: You can request the transfer of your personal data to another controller, where feasible.
• Right to Object: You can object to processing based on legitimate interests, public interest, or exercise of official authority, unless we demonstrate compelling grounds for processing.
• Right to Withdraw Consent: You can withdraw your consent at any time by contacting us. We will cease processing your data unless required by law.
• Right to Request a Copy: Registered users can request a copy of their personal data.
• Right to Correct Information: You can request corrections to your data if you believe it's incorrect, outdated, or incomplete.

Please note that we may verify your identity before responding to your request. We aim to process your requests promptly and in accordance with applicable law. If there are delays, we will inform you of the reasons.
If you believe that our data processing violates your rights, you can lodge a complaint with the relevant data protection authority.

Contact Us for Requests and Inquiries
To exercise any of these rights or if you have questions regarding your data, please contact us using the provided contact information. Ensuring the protection of your personal data is a priority for us.
We may verify your identity before fulfilling your requests, depending on the nature of the request and our relationship with you. This verification may include confirming your name, sending a confirmation link to your email, or requesting information that only you are likely to have.
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OTHER PRIVACY COMMITMENTS

Cross-Border Transfers:
We may process your personal data both within and outside different countries. We take measures to ensure data privacy compliance even when dealing with different legal jurisdictions.
Time for Reply and Reaction:
We aim to respond to requests related to your rights within one month of receiving the request. If a request is complex or numerous, we may extend this period by two months. We will inform you of any such extension and provide reasons for the delay.
Security:
We implement technical and organizational measures to ensure the security of your data, protecting it against unauthorized or unlawful processing, accidental loss, destruction, or damage.
Accessing Account for Support:
In exceptional circumstances, our support specialists may need to access your account to provide customer support. We will always seek your permission before doing so, but not granting permission may affect the speed and quality of support.
Children's Privacy:
Our services are not intended for children under 16 without the express permission of their parent or legal guardian. If you are under 16, you need parental/legal guardian permission to provide personal data for using our services.
Breach Notifications:
In the event of a data breach with high risks to your rights as a data subject, we will inform you and the relevant data protection authorities promptly. We will also take steps to minimize risks.
"Do Not Track" Requests:
We do not share personal data with third parties for their direct marketing purposes, and our services do not support "do not track" requests.
Providing Data is Voluntary:
Providing personal data to the company is entirely voluntary, but it's necessary to create a user account and use our website fully. Without providing personal data, some features may not be accessible.
Updating this Policy: We may update this privacy policy periodically. Changes will be posted on our website, and significant modifications will be communicated via email or our website. Your continued use of our website indicates your understanding of an agreement with the latest version of this policy.

CONTACT US

If you have questions or comments about this privacy policy, our data practices, or our compliance with applicable law, please contact us in one of the following ways:
Contact us via email.